Shipping, Pickup & Digital Delivery
Choose the fulfillment method available for your item at checkout. Digital resources, local food orders, and shipped physical items have different delivery arrangements.
Digital downloads and courses
For downloadable products, use the download links provided after checkout. The Food Preservation Binder, for example, includes five PDF downloads; no physical binder is shipped. Check each listing for file formats and what is included. Courses use the access instructions provided with your purchase.
If you cannot find or access your purchase, email [email protected] with your order number and the email address used at checkout. Do not send passwords or card details.
Local orders: pickup and limited local delivery
Allow a minimum of seven days' advance notice for bakery and mix orders. Orders depend on ingredient and flavor availability. We offer local pickup and limited local delivery as separate fulfillment options.
Local pickup: Friday, 6:00-7:30 PM, and Saturday, 3:00-6:00 PM. Collect your pickup order during the applicable pickup window. Checkout delivery time slots are for delivery orders, not pickup appointments.
Limited local delivery: Delivery is available only within our local service area where offered at checkout. For a delivery order, select an available delivery date and time slot at checkout. Delivery slots are Friday, 1:00-5:00 PM, and Saturday, 11:00 AM-2:00 PM, subject to availability. Provide a safe, accessible place for your order.
Contact us promptly about a scheduling problem; alternative arrangements are not guaranteed. Missed pickup windows do not qualify for a refund, credit, replacement, or complimentary remake.
Shipping
Eligible shelf-stable food mixes are shipped to Indiana addresses only. Availability and charges are shown at checkout. Other physical products use the shipping options shown for that item. Do not assume that every item can be shipped or that a local food item is available nationwide.
Books purchased elsewhere
Some book listings link to Amazon. Those purchases are completed with that retailer, whose delivery, payment, and return policies apply.
Returns and order help
We do not accept returns or exchanges. Read the Refund and Returns Policy before ordering. For an incorrect or damaged order, delivery question, or download problem, email [email protected]. Contacting us does not guarantee a refund or replacement.